Driftwood Visual & Aesthetics – Terms & Conditions
Last updated: 31/05/2026
These Terms and Conditions ("Terms") govern your use of this Website and set out the general terms under which Driftwood Visual & Aesthetics (“we/our”) provides services to prospective and existing business clients (“you/your”).
By accessing or using this Website, submitting an enquiry, requesting a quotation, or engaging our services, you agree to be bound by these Terms.
1. Website and Services
1.1 About This Website and Our Services
This Website is operated by a professional creative service provider offering photography and copywriting services exclusively to business and commercial clients.
We do not provide services to consumers or members of the general public.
Our services include, but are not limited to:
Photography Services
Bespoke commercial photography, including photography of business premises, products, services, and brand environments
Licensing of existing photographic works, including nature, landscape, and scenic imagery created by us for commercial use in digital and print media
All photography is provided on a licensing basis only. Copyright is retained by us at all times unless explicitly agreed otherwise in writing. Clients are granted usage rights strictly in accordance with the agreed licence terms set out in individual contracts.
Copywriting Services
Website copywriting (including landing pages, service pages, and about pages)
Blog and editorial content
Social media captions and content
Business and platform profile copy (including third-party platforms such as booking or listing services)
All written content is provided for licensed commercial use. Intellectual property rights remain with us unless otherwise agreed in writing, and usage is limited to the scope defined in the applicable client agreement.
Combined Services
Photography and copywriting services may be commissioned separately or as part of bundled service packages, as agreed with Clients on a case-by-case basis.
1.2 Nature of Engagement
All services are bespoke and provided following direct enquiry, consultation, and written agreement.
Nothing on this Website constitutes a binding offer. Any pricing, descriptions, or service outlines are indicative only and subject to confirmation through a formal quotation and client agreement.
1.3 Client Eligibility
Services offered via this Website are intended solely for business-to-business (B2B) clients, including companies, organisations, and commercial brands.
We reserve the right to decline enquiries where the intended use does not align with our business focus, including but not limited to work outside of independent, local, or small-to-medium enterprise contexts.
1.4 Intellectual Property and Usage Rights (General Statement)
Intellectual property rights and licensing arrangements are governed by Section 5 of these Terms and any applicable client agreement.
1.5 Additional Agreements
Additional project-specific terms may be set out in quotations, licence agreements, and client contracts.
Where there is any conflict between these Terms and a signed client agreement, the client agreement shall take precedence.
2. Enquiries, Quotations, and Contract Formation
2.1 Enquiries and Discovery Process
Initial enquiries may be followed by a discovery call, meeting, or written discussion in order to understand the Client’s requirements. This stage is exploratory and does not create any obligation on either party to proceed.
We reserve the right to decline any enquiry at our discretion.
2.2 Quotations
Following an enquiry and/or consultation, we may provide a written quotation outlining the scope of work, pricing, and any relevant assumptions or limitations.
All quotations are:
Provided based on the information available at the time of issue
Valid for a limited period (as specified in the quotation or otherwise for 30 days unless stated)
Subject to change if the scope of work is amended or clarified
A quotation does not constitute a binding agreement until accepted in accordance with Section 2.3.
2.3 Formation of Contract
A legally binding agreement is only formed when all of the following conditions are met:
The Client has accepted the written quotation
A formal client agreement or contract has been issued by us
The Client has signed and returned the agreement (electronically or in writing)
Any required deposit or upfront payment has been received in cleared funds
Only once these conditions are satisfied will the booking or project be confirmed and scheduled.
2.4 Scope of Work
The scope of services is strictly limited to what is defined in the accepted quotation and corresponding client agreement.
Any additional requests, amendments, or extensions to the agreed scope may result in additional charges and/or revised timelines, which must be agreed in writing before work proceeds.
2.5 Right to Refuse Work
We reserve the right to refuse any project or enquiry at any stage prior to contract formation
We also reserve the right to decline work that falls outside our creative direction or business focus, including but not limited to work that does not align with independent, local, or small-to-medium business values.
2.6 No Guarantee of Availability
Submission of an enquiry or acceptance of a quotation does not guarantee availability. Work is scheduled only upon confirmation of contract and receipt of any applicable deposit.
3. Fees, Deposits, and Payment Terms
3.1 Pricing
All pricing displayed on this Website is indicative only and provided as a guide (“from” pricing)
Final fees are confirmed in a written quotation following consultation and are based on the specific scope, requirements, and usage rights agreed with the Client.
We reserve the right to amend pricing at any time prior to acceptance of a quotation.
3.2 Deposits and Booking Fees
To secure a booking, a non-refundable deposit or booking fee is required, as specified in the individual client agreement or quotation.
No work will be scheduled, commenced, or guaranteed until the required deposit has been received in cleared funds.
The deposit forms part of the total fee and will be deducted from the final invoice balance unless otherwise stated in writing.
3.3 Payment Terms
Unless otherwise agreed in writing:
The remaining balance is due upon completion of the work and prior to final delivery of any final images or written materials
In some cases, staged payments may be agreed depending on project scope, as set out in the client agreement
We reserve the right to withhold delivery of final work until full payment has been received.
3.4 Late or Failed Payments
If payment is not received by the agreed due date:
We may pause or suspend work immediately
Delivery of any completed or in-progress work may be withheld
Access to files, images, or written materials may be restricted until payment is received in full
We reserve the right to charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.5 Additional Costs
Any costs not explicitly included in the agreed quotation are the responsibility of the Client. This may include, but is not limited to:
Additional revisions or changes beyond the agreed scope
Additional usage rights or extended licensing
Travel or location expenses (if not already included)
Third-party costs required to complete the project
Any additional costs will be agreed with the Client in writing before being incurred.
3.6 Refunds
Due to the bespoke nature of our services, all payments are non-refundable once work has commenced, except where required by law.
In the event of cancellation by the Client after work has started, the Client remains liable for all work completed up to the point of cancellation.
4. Cancellation, Rescheduling, and Changes
4.1 Client Cancellations
If a Client wishes to cancel a confirmed booking, notice must be provided in writing.
Cancellations will be subject to the following terms unless otherwise agreed in the client contract:
The booking deposit is non-refundable
If cancellation occurs after work has commenced, the Client remains liable for all work completed up to the date of cancellation
Any additional costs incurred on behalf of the Client prior to cancellation may also be charged
4.2 Client Rescheduling
Requests to reschedule a confirmed booking must be made in writing.
We will always aim to accommodate reasonable rescheduling requests, subject to availability.
However:
Rescheduling is not guaranteed
Excessive or repeated rescheduling requests may be treated as a cancellation at our discretion
Any costs already incurred in preparation for the project may be chargeable
4.3 Photographer Rescheduling or Cancellation
In the unlikely event that we need to cancel or reschedule a booking due to illness, emergency, equipment failure, or circumstances beyond our control, we will notify the Client as soon as reasonably possible.
In such cases, we will offer the Client the option to:
Reschedule the booking at a mutually agreed time, or
Receive a full refund of any fees paid for work not yet completed
We will not be liable for any indirect losses arising from cancellation or rescheduling.
4.4 Weather and External Conditions (Photography Services)
For outdoor photography sessions, work may be rescheduled where weather or environmental conditions are deemed unsuitable or unsafe.
The decision to proceed or reschedule due to weather or location conditions is made at our discretion, with consideration for both creative quality and safety.
Where rescheduling is required due to weather:
The booking will be moved to the next available suitable date
No additional charges will apply, unless otherwise agreed in writing
4.5 Client No-Shows
If a Client fails to attend a scheduled session without prior notice:
The booking will be treated as cancelled by the Client
The deposit will be retained
Any additional costs incurred may be charged
4.6 Changes to Scope After Booking
Any requested changes to the agreed scope of work after a booking has been confirmed may result in revised pricing, timelines, or deliverables.
Any such changes must be agreed in writing before implementation.
5. Intellectual Property, Copyright, and Licensing
5.1 Ownership of Intellectual Property
Unless explicitly agreed otherwise in writing, all intellectual property rights in any content created by us remain the sole property of Driftwood Visual & Aesthetics.
This includes, but is not limited to:
Photographic images (including RAW files, edited images, and selected galleries)
Written content and copy (including website copy, blog content, captions, and editorial text)
Creative concepts, styling, and compositions
Any preparatory or draft materials
No ownership rights are transferred to the Client at any point unless expressly agreed in a separate written agreement.
5.2 Licensing Model
Unless otherwise agreed in writing, all deliverables are provided under a limited licence and not by way of assignment or transfer of ownership.
Clients are granted permission to use delivered work only in accordance with the terms agreed in their quotation, contract, or licence agreement.
Unless otherwise stated in writing:
Copyright and all intellectual property rights remain with us
Licences are granted solely to the contracting Client and may not be transferred, assigned, sublicensed, or otherwise provided to third parties
Clients may use the work only for their own business purposes and within the scope of the agreed licence
Unauthorised reproduction, redistribution, resale, or commercial exploitation of the work is prohibited
We reserve the right to suspend or terminate a licence where there has been a material breach of contract or non-payment
Licence terms may vary depending on the nature of the work supplied. Commissioned photography, copywriting, and licensed photographic works may be subject to different usage rights, restrictions, durations, or territories, as specified in the relevant client agreement.
5.3 Photography Usage Rights
For photographic work, the Client is granted a licence to use the images for agreed commercial purposes, which may include digital and print marketing, websites, and social media, subject to the terms of the individual agreement.
Unless explicitly agreed otherwise:
Copyright remains with us at all times
RAW files are not supplied
Images may not be altered, edited, or modified without prior written permission
Images may not be resold, sublicensed, or distributed to third parties
5.4 Copywriting Usage Rights
For written content, the Client is granted a licence to use the copy for their own business marketing and communications as defined in the agreed scope.
Unless otherwise agreed in writing:
The Client may not resell, redistribute, or repurpose the copy for third-party use
The Client may not claim authorship of the copy beyond its intended commercial use
Substantial editing or reuse outside the agreed context may require additional licensing or approval
5.5 Portfolio and Promotional Use
Unless otherwise agreed in writing, we reserve the right to use completed work (including photography and copywriting) for our own promotional purposes, including but not limited to:
Website portfolio
Social media
Marketing materials
Case studies
Where Client confidentiality is required, this must be agreed in writing prior to commencement of work.
5.6 Breach of Licence
Any use of our work outside the agreed licence terms may constitute infringement of intellectual property rights and breach of contract.
In such cases, we reserve the right to:
Require immediate cessation of unauthorised use
Invoice for additional usage fees where applicable
Take appropriate legal or recovery action if necessary
6. Website Use, Restrictions, and Liability
6.1 Permitted Use
This Website is provided for lawful use only and for the purpose of viewing information about our services, portfolio, and making legitimate business enquiries.
You agree not to use this Website in any way that:
is unlawful, fraudulent, or harmful
attempts to gain unauthorised access to any part of the Website or its systems
interferes with the normal operation or security of the Website
6.2 Intellectual Property Protection (Website Content)
All content on this Website is protected by intellectual property laws, including copyright and database rights.
You may not:
copy, reproduce, download, scrape, or store Website content without prior written permission
use automated systems (including bots, crawlers, or data scraping tools) to extract content or data
reproduce portfolio images, written content, or branding for any purpose without explicit licence or consent
6.3 Accuracy of Information
While we make reasonable efforts to ensure information on this Website is accurate and up to date, we do not guarantee that all content will always be complete, current, or free from errors.
Any reliance placed on information from this Website is strictly at your own risk.
6.4 Third-Party Links
This Website may include links to third-party websites or platforms.
We are not responsible for:
the content, accuracy, or availability of external websites
any loss or damage arising from use of third-party services or websites
Accessing third-party links is at your own discretion.
6.5 Limitation of Liability (Website Use)
To the fullest extent permitted by law, we shall not be liable for any loss or damage arising from the use or inability to use this Website, including but not limited to:
technical issues, downtime, or errors
reliance on information provided on the Website
unauthorised access to or alteration of data
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.
6.6 Availability of Website
We do not guarantee that the Website will always be available, uninterrupted, or free from errors or viruses. We reserve the right to modify, suspend, or discontinue any part of the Website at any time without notice.
7. Governing Law and General Provisions
7.1 Governing Law
These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any disputes relating to these Terms.
7.2 Entire Agreement
These Terms, together with any applicable client agreement or contract entered into with us, constitute the entire agreement between the parties in relation to the use of this Website.
No reliance should be placed on any statement, representation, or communication not expressly set out in these Terms or in a formal written agreement.
7.3 Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
7.4 No Waiver
Failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
8. Contact Information
If you have any questions about these Terms, you can contact us at:
Or at:
Ruth Edmunds t/a Driftwood Visual & Aesthetics
Hardwick House
No2 Agricultural Hall Plain
Norwich
NR1 3FS
9. Updates to These Terms
We reserve the right to update or amend these Terms at any time. Any changes will take effect immediately upon posting on this Website. It is your responsibility to review this page periodically.